JKO Painting Privacy Policy

JKO Painting (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have. It applies to our website, contact forms, quotes, emails, calls/texts, and in-person services in and around Calgary, Alberta.
If you have questions or want to exercise your rights, contact us at [email protected] or  (587) 317-6098.
Mailing address: 6223 31 Ave NW #104, Calgary, AB T3B 3X2

1) Who we are & governing laws. We operate in Canada and primarily follow Alberta’s Personal Information Protection Act (PIPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). If you are outside Canada, local laws (e.g., GDPR/UK GDPR, CCPA/CPRA) may also provide rights described below.

2) Information we collect: Information you provide directly

• Contact details (name, email, phone, address)
• Project details (photos, surfaces, colours, timelines, budgets)
• Communications (emails, texts, call recordings/voicemails where lawful)
• Payment info (if applicable; processed by third-party providers—see §6)

Information collected automatically (website/app)

• Device and usage data (IP address, browser type, pages viewed, time on site, clicks)
• Cookies and similar technologies (see §5)
• Approximate location derived from IP (city/region level)

Information from third parties

• Lead sources (e.g., Google, Meta/Facebook, directories, referral partners)
• Analytics/advertising platforms (see §6)

We collect only what is reasonably necessary for the purposes below.


3) How we use your information

• Quotes & service delivery: create and send estimates, book jobs, perform work, and manage warranties.
• Customer support & communications: respond to inquiries, schedule visits, send updates.
• Payments & invoicing: process transactions and keep records (via payment providers).
• Quality, safety & training: verify workmanship, manage crews, and improve operations.
• Marketing (with your consent where required): send promotions, request reviews, run ads (email/SMS can be opted out; see §10).
• Analytics & site performance: understand website traffic, fix bugs, improve content.
• Legal & compliance: prevent fraud, enforce contracts, meet legal/regulatory obligations.

4) Legal bases (how the law lets us use data)Under PIPA/PIPEDA, we rely on consent, contractual necessity, legitimate interests (e.g., running a safe and effective business), and legal obligations. For residents of the EEA/UK, these same bases apply under GDPR/UK GDPR.


5) Cookies & tracking technologies use cookies and similar tech to:

• keep the site secure and functional,
• remember preferences (e.g., form inputs),
• measure traffic and performance,
• Run remarketing/retargeting ads.

You can control cookies in your browser settings. Some features may not work without certain cookies. Where required, we’ll present a cookie banner to obtain/record consent.


6) Service providers & third parties share information with trusted providers who help us operate our business. Examples include:

• Website & hosting (site hosting, CDN)
• Analytics (e.g., Google Analytics)
• Advertising (e.g., Google Ads, Meta/Facebook, remarketing pixels)
• Forms, email & SMS (contact forms, email newsletter tools, texting tools)
• Payments & invoicing (payment processors; we do not store full card details)
• Scheduling/CRM (job management tools)
• Reviews & testimonials (platforms that request/collect feedback)

These providers may process data inside or outside Canada. We require them to protect your information and use it only for our purposes. Where data is transferred internationally, it may be subject to foreign laws and to the access of authorities in those jurisdictions.


7) Business transfers. Suppose we undergo a merger, acquisition, or asset sale. In that case, your information may be transferred as part of that transaction, subject to this Policy and applicable law.


8) Data retention keeps personal information only as long as needed to:

• Provide quotes/services and maintain records (e.g., warranties),
• Meet legal, tax, and accounting requirements,
• Resolve disputes and enforce agreements.

When no longer needed, we securely delete or anonymize it


9) Security
We use reasonable physical, administrative, and technical safeguards to protect personal information. No system is 100% secure; please use caution when sending sensitive details by email or forms.


10) Your choices & rights: Opt-out of marketing:

• Email: use the “unsubscribe” link or contact us.
• SMS: reply STOP (standard rates may apply).

Access, correction, deletion:
You can request access to your data, ask us to correct it, or request deletion where permitted by law.
Consent management:
Where we rely on consent, you may withdraw it at any time (this won’t affect earlier lawful processing).


Region-specific rights:

• Canada (PIPEDA/PIPA): access, correction, accountability, challenge compliance.
• EEA/UK (GDPR/UK GDPR): rights to access, rectify, erase, restrict, port, object; lodge complaints with a supervisory authority.
• California (CCPA/CPRA): rights to know, delete, correct, opt-out of sale/sharing, and non-discrimination. We do not sell personal information in the traditional sense. We may engage in “sharing” for cross-context behavioural advertising; California residents can exercise opt-out rights (contact us).

To exercise any rights, contact [email protected], and we’ll respond within applicable timelines.


11) Children’s privacy. Our services are not intended for children under 13 (or the applicable minimum age in your region). We do not knowingly collect their data. If you believe a child has provided information, contact us to have it removed.
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12) Links to other sites. Our site may link to third-party websites. We are not responsible for their privacy practices. Review their policies before providing information.


13) Changes to this Policy may update this Policy from time to time. The “Last updated” date shows the most recent changes. Material changes will be highlighted on our website or communicated directly where appropriate.

14) How to contact us
JKO Painting
Email: [email protected]
Phone:  (587) 317-6098
​Mailing Address:  6223 31 Ave NW #104, Calgary, AB T3B 3X2